Customer Community Solutions
Our Customer Community Solutions allow for the integrating and creating of linkages between you and your customers, through the interactive involvement of your clients in your business processes. Thus, unleashing the potential benefits of social software and strengthening the relations between your company and relevant target groups.
The relating to and integrating of targeted well-defined customer groups through such a community is ideal for firms, especially with a focus on one of the following departments:
Innovation: Involve your customers and stakeholders in the generation and evaluation of innovation within your products or services. Facilitate the collection of product development ideas and contribution of reviews directly online.
Marketing / Sales: Allow your customers to actively discuss your products and services. Achieve greater customer loyalty and utilise this intelligent platform for the generating of additional online sales channels.
Customer Support: Improve the quality and efficiency of service through a better understanding of your clients service needs. Implement combined internal and external expertise and allow for the solving and answering of support questions by fellow customers.
(Professional) publishers are due to their substantial supply of editorial content and regular contact with well-defined target groups an ideal organisation for the development and implementation of specialised topic specific communities. Our product, IntraClients Publisher, offers the perfect solution to equip you to meet the demands of this industry, particularly through the integration of your existing publications and content into the portal.